Complimentary UK delivery over £25014-day right to cancel under UK lawMade in limited runsClient care: +44 20 7946 0000Elite Celestial — Collection I now openFree UK returns within 30 daysComplimentary UK delivery over £25014-day right to cancel under UK lawMade in limited runsClient care: +44 20 7946 0000Elite Celestial — Collection I now openFree UK returns within 30 days
Crimson Luiscrimsonluis.co.uk
Legal

Delivery

What it costs, how long it takes, and what happens when something goes wrong.

Last updated August 2026 · Crimson Luis Ltd · crimsonluis.co.uk
Before you trade. These policies are written to reflect UK consumer and data-protection law and are ready to use once you insert your company number, VAT number, registered address and payment provider. They are not legal advice. Have a solicitor review them against your actual operations before you take your first order.

1. Options and costs

ServiceTimescaleCost
UK Standard, tracked3–5 working days£12.00 — free on orders over £250
UK Express, tracked and signedNext working day if ordered before 13:00£12.00
Europe, tracked5–8 working days£25.00
Rest of world, tracked7–14 working days£40.00

All costs are shown again at checkout before you pay. Working days exclude weekends and English bank holidays.

2. Dispatch

  • In-stock pieces are dispatched within one to three working days — each product page states which.
  • Made-to-order pieces state their lead time on the product page, typically three to five weeks. The clock starts when we confirm your measurements.
  • You will receive a dispatch email with tracking as soon as your parcel leaves us.
  • We deliver without undue delay and in any event within 30 days of the contract being formed, unless we have agreed a longer period with you in writing for a made-to-order piece.

3. If delivery is late

If we miss the delivery deadline for any goods, you may treat the contract as at an end straight away if any of the following apply: we refused to deliver; delivery within the deadline was essential taking into account the relevant circumstances; or you told us before we accepted your order that delivery within the deadline was essential.

Otherwise you may set a new reasonable deadline and, if we miss that too, end the contract and receive a refund for any goods not delivered.

4. Duty and taxes outside the UK

UK prices include VAT at 20% and there is nothing further to pay on UK deliveries. Orders shipped outside the UK may attract import duty, customs charges and local sales tax, levied by the destination country and payable by the recipient. We cannot predict or reimburse these. If a parcel is refused because of unpaid duty and returns to us, we will refund the goods but not the outbound shipping.

5. Addresses and failed deliveries

  • Please check your address carefully — we cannot redirect a parcel once it has been collected by the carrier.
  • Our carriers will attempt delivery, then leave a card with instructions for redelivery or collection.
  • We do not deliver to PO boxes for high-value pieces, because they require a signature.
  • If a parcel is returned to us as undeliverable, we will contact you. Redelivery may be chargeable.

6. Packaging

Every piece ships in a cotton garment bag inside a rigid recycled-board box, with paper tape and no plastic filler. The garment bag is intended for storage — please keep it. Outer packaging is widely recyclable in UK kerbside collections.